Shipping policy

Opalite Wellness — Shipping & Returns Policy

Last updated: [8 October 2026]

 

This policy applies to online orders placed with Opalite Wellness in South Africa. It is intended to comply with applicable South African consumer-protection laws, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

 

 Shipping and delivery

 

- Orders are usually processed within **1–2 business days** after payment is confirmed.

- Delivery generally takes **2–5 business days after dispatch** in main centres. Rural or outlying areas may take longer.

- Shipping fees and available delivery options will be shown at checkout before you complete your order.

- You’ll receive an order confirmation and, where available, tracking details once your parcel has been dispatched.

- Please provide a complete and accurate delivery address. Opalite Wellness cannot be responsible for delays or failed delivery caused by incorrect or incomplete details.

- If a parcel arrives visibly damaged, please photograph the packaging and contact us as soon as possible at info@opalite.co.za.

 

Delivery estimates are guides and may be affected by circumstances outside our control.

 Returns, refunds and exchanges

 Change-of-mind returns

 

For hygiene and product-safety reasons, opened or used beauty and personal-care products are generally not accepted for change-of-mind returns.

 

Where the law gives you a cooling-off right for an online purchase, you may cancel within the applicable legal period, subject to statutory exceptions. This may include sealed goods that cannot be returned for health or hygiene reasons once unsealed. If a return is accepted under a cooling-off right, you may be responsible for the direct cost of returning the goods, as permitted by law.

 Damaged, incorrect or faulty products

 

Please contact us at info@opalite.co.za with your order number, a description of the issue and, if possible, photos. Contact us promptly after receiving the item so we can assess the problem.

 

Nothing in this policy limits your rights under South African law. If a product is defective or fails to meet the applicable quality requirements, you may have statutory remedies, including a repair, replacement or refund, as provided by law. We will explain the return process and any applicable costs when you contact us.

 Refund processing

 

Approved refunds will be made using the original payment method where possible. Processing times can vary depending on your bank or payment provider. We’ll confirm once a refund has been issued.

 

To request a return or refund, contact info@opalite.co.za and include your order number. Please don’t send products back before receiving return instructions.